FAQ
Ordering
How many days in advance do I need to place my whole cake order?
Three days in advance.
Can I write a message or add candles/cake knife?
We include a free chocolate plaque with each order with a message up to 25 characters. Please select the option for that on the product page before adding to cart. This can be adjusted on the checkout page as well under each item.
We can also provide a cake knife and a set of 6 candles for free with each order. Please ask for these at pickup.
Why are the 9" cakes so expensive?
They are MASSIVE. Our multilayered cakes (those priced at 1400+) average around 10 pounds each and are 4" to 5" tall. In addition, everything is hand made from scratch with fresh ingredients and no pre-mixes or added preservatives.
Do you deliver?
Sorry due to the delicate nature of the cakes we are only doing in store pickups for now.
Can I walk in for a whole cake?
Yes, but it will be subject to whatever might be available at that time.
What happens if there is a T8 during my pickup date/time?
We will be closed if there is a T8 and any cake orders for that date will need to be picked up the next day, or earliest possible date. We will try to get in touch with all orders for arrangements. We cannot issue any refunds due to T8.
Do you do custom orders or cater?
Yes we are available for both. For more details please contact us at orders@cookievission.com
Eating
What is the best way to eat the cakes?
All of our cakes should be eaten at room temperature unless specified otherwise. Eating straight from the fridge could dull the flavour, harden icing, and make the cake dry.
Can I take a stroll around the streets for an hour during the Hong Kong summer before going home with my cake?
You can if you like having rotten cake. Most cakes will not last more than 15 minutes or so in the Hong Kong summer heat. We can provide ice packs on request which will help to mitigate this, but it is best to be prudent and avoid having the cake in the outdoor heat.
We also ask that all customers check the cake when possible during pickup to ensure it is to their satisfaction. We are not responsible for anything that happens to the cake after it is picked up. (e.g. don't swing it around!)
How long can the cakes be kept for?
Cakes can be stored in a refrigerator for up to four days. Let it rest in room temperature for 30-45 minutes after taking out of the fridge for best results.
The cakes can also be frozen for up to two months. Place in fridge a day before consumption to defrost. Let it rest in room temperature for 30-45 minutes after taking out of the fridge for best results.
Best to store in an airtight container if possible.
I have an allergy, is it ok to have the products?
It is best to check with us directly before ordering. Even though they might not have the allergens directly in them, all our products are made in a kitchen which uses nuts, dairy, eggs, and gluten. Best to be safe.